vet88 Privacy Policy

1Introduction

vet88 is an online gaming platform serving players in the Philippines. When you use our platform — whether you're registering an account, making a deposit in Philippine Peso, playing live casino games, or contacting support — we receive and process certain personal information about you.

This Privacy Policy explains what data we collect, the lawful basis on which we process it, how long we keep it, and your rights in relation to that data. We've written this policy to be as straightforward as possible, because we believe every vet88 player deserves to know exactly what happens with their information.

This policy should be read alongside our Terms and Conditions, which form part of the overall agreement between you and vet88.

2What Personal Information We Collect

vet88 collects personal information that is necessary to operate the platform, process transactions, verify identities, and comply with our obligations. Here is a breakdown of the categories of information we collect:

We do not collect sensitive categories of personal data — such as health information or political views — unless specifically required for responsible gaming compliance purposes, and only with your knowledge.

3How We Use Your Information

vet88 uses personal information only for the purposes outlined in this policy. We do not use your data for purposes that are unrelated to operating the platform and serving you as a player. The main reasons we process your data include:

• Account management: To create, maintain, and secure your vet88 account, and to verify your identity during registration and KYC review.
• Transaction processing: To process deposits and withdrawals in Philippine Peso, verify payment sources, and maintain accurate transaction records.
• Platform security: To detect and prevent fraud, unauthorised account access, money laundering, and other unlawful activity.
• OTP and communications: To send one-time passwords to your registered mobile number for transaction verification, and to send you account-related notifications.
• Responsible gaming: To monitor gameplay patterns and, where required, identify players who may need support or intervention under responsible gaming obligations.
• Platform improvement: To analyse usage data in aggregate form to improve game performance, platform navigation, and the overall player experience.
• Legal and compliance: To meet applicable legal and regulatory requirements, respond to lawful requests from authorities, and enforce our Terms and Conditions.

vet88 does not use your personal data for automated decision-making that produces legal or similarly significant effects without appropriate safeguards in place.

4When We Share Your Information

vet88 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We share your data only in the following limited circumstances:

• Payment processors: When you make a deposit or request a withdrawal, your financial information is shared with the relevant payment provider — such as a Philippine bank or e-wallet service — to process the transaction. These providers operate under their own privacy policies and are obligated to handle your data securely.
• Identity verification services: When we conduct KYC checks, your identity documents may be processed by a third-party verification service to confirm authenticity.
• IT and platform service providers: We work with technology partners who help run and maintain the vet88 platform. These partners access data only to the extent necessary to perform their contracted services and are bound by confidentiality obligations.
• Legal and regulatory authorities: We may disclose your information to government agencies, law enforcement, or regulators where required by law, court order, or where we believe disclosure is necessary to prevent serious harm.

Any third party that processes your data on vet88's behalf is required to implement appropriate security measures and to use your data only for the purpose for which it was shared.

5How We Protect Your Data

vet88 takes the security of your personal information seriously. We use a combination of technical and operational controls to protect your data from unauthorised access, disclosure, alteration, or loss.

• SSL encryption: All data transmitted between your device and vet88 is encrypted using SSL/TLS protocols. This applies to account login, deposits, withdrawals, and all other platform activity.
• OTP verification: Sensitive account actions — including withdrawals — require OTP confirmation sent to your registered mobile number. This ensures that only you can authorise significant account changes.
• Access controls: Internal access to player data at vet88 is restricted on a need-to-know basis. Staff members can only access the information required to perform their specific role.
• Secure account credentials: Passwords are stored using industry-standard hashing techniques. vet88 staff will never ask you for your password.
• Monitoring: We actively monitor platform activity for signs of fraud, unusual login patterns, or potential security threats.

While we maintain robust security practices, no system is completely immune to risk. If you suspect unauthorised access to your vet88 account, please contact our support team immediately.

6How Long We Keep Your Data

vet88 retains personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable legal and regulatory obligations. In practice, this means:

• Account data is retained for the duration of your active relationship with vet88, and for a defined period after account closure to meet compliance and audit requirements.
• Transaction records — including deposit and withdrawal history in PHP — are retained in accordance with financial record-keeping obligations.
• Identity and KYC documents are retained for the period required by applicable anti-money laundering rules.
• Support communications are retained for a reasonable period to allow for follow-up and dispute resolution.

When personal data is no longer needed, vet88 deletes or anonymises it in a secure manner so that it can no longer be attributed to you as an individual.

7Your Rights Over Your Personal Data

As a vet88 player, you have rights over the personal data we hold about you. These include:

• Right to access: You can request a copy of the personal information vet88 holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it. For basic account details like your contact number or email, you can update these directly through your account settings.
• Right to deletion: You may request that vet88 delete your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
• Right to restrict processing: In certain circumstances, you can ask vet88 to limit how we use your data while a concern is being reviewed.
• Right to data portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used format.
• Right to object: You have the right to object to certain types of processing, including direct marketing communications.

To exercise any of these rights, please contact vet88 support. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before processing a data request to protect your account from unauthorised access.

8Cookies and Tracking Technologies

vet88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with the site. Cookies are small data files stored on your device when you visit vet88.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These handle session management, login state, and security checks. The platform cannot operate properly without them.
• Functional cookies: Used to remember your preferences — such as language settings and display options — so you don't have to reconfigure them each visit.
• Analytics cookies: Help us understand which parts of the platform are most used, where players encounter issues, and how to improve the overall experience. Data from analytics cookies is processed in aggregate and is not used to identify individual players.

Most browsers allow you to control cookie settings through your browser preferences. Disabling essential cookies may affect platform functionality. If you continue using vet88 after being informed of our cookie use, we take that as acceptance of our cookie practices.

9Players Under 21

vet88 is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we discover that an account has been created by someone below this age, the account will be closed immediately and any associated data will be handled in accordance with our retention and deletion procedures.

If you believe a minor has registered on vet88, please notify our support team promptly so we can take appropriate action.

10Changes to This Privacy Policy

vet88 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, the updated policy will be posted on this page with a revised date at the top.

We encourage you to review this page periodically. Your continued use of vet88 after a policy update constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact support to discuss your options.

11Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how vet88 has handled your personal information, please reach out to our support team. We're available via live chat on the platform and by email.

Our support team handles privacy queries seriously and will escalate data-related requests to the appropriate team. All verified requests are processed within a reasonable timeframe, and we'll keep you informed of progress along the way.

You can also review our Terms and Conditions and Responsible Gaming pages for additional information about how vet88 operates and what we commit to as a platform.